Q: Are these wines sold at your regular restaurant mark-up?
A: No way! The mark-up is about 25% of our normal restaurant mark up, depending on the product. We are competing with the LCBO, and want to offer extraordinary value on wines you can't get at the liquor store, only from our favourite small producers.
Q: Can I just buy a single bottle, or smaller number than a case?
A: Not just yet, but we are working on it. The low margins and costs of delivery are only possible because of the volume of doing full-case orders. However, we hope to have a storefront up and running soon for smaller purchases.
Q: Can I choose the wines for my case?
A: Our value-add is being able to curate a custom case for you around your personal tastes and preferences. You let us know your favourite styles, regions or grape varietals, and we put something great together for you in the white / red /sparkling mix you like best. In your unique package, you will find a full list and description of your special wines, along with wine pairing suggestions, and a full description of the cheese and charcuterie items that day.
Q: Can you deliver to Quebec?
A: Unfortunately, we have to sell only in Ontario because of the liquor laws, however, you can pick up your order at Play (1 York Street), from 12-5pm Tuesday through Friday (for available dates at checkout).
Q: Can you deliver outside of Ottawa?
A: Yes! For an extra delivery fee. Right now our free delivery areas go as far as Kanata, Orleans, Barrhaven, Riverside South and similar distances from downtown. If you are outside of those areas (but less than a 45 minute drive from the Byward Market), there is a $20 delivery fee per order that you can choose when checking out. If you are farther than that, please email us at email@example.com and we will calculate the delivery fee for you.
Q: Can you get me a particular wine?
A: We can sure try. Our cellars our deep, but we don't have everything. If you have a favourite wine, please let us know, and we will do our best to match the style as close as possible.
Q: I don't eat cheese or charcuterie. Can I still order?
A: Yes! We have done a few vegan orders for guests. By law, we have to sell wine with food, and can come up with something if you don't eat what is currently on offer. Please just choose a food item and add some notes around what you can't eat, and we will be in touch!
Q: I'm hoping for a delivery date that is not listed. Can you help me?
A: We have a maximum of 30 deliveries per day, Tuesday through Friday every week. We remove the dates on the site when we hit the maximum. We hope you can be patient until we can get to you. Promise it will be worth it!
Q: Do you offer any other take out meals other than cheese and charcuterie platters?
A: Not right now, but we are working on it! Hopefully soon.
Q: Can I pick up the order instead of having it delivered?
A: Yes! We offer pick up from 12-5 pm at Play (1 York Street). Please choose this option when checking out, and we will send you a number to text when you arrive so we can bring out your order.
Q: Is the delivery / pick up safe?
A: Yes! We offer contact-free delivery and pick up. Our amazing team wear masks and gloves, and take all of the precautions necessary to protect our guests and themselves.